المهندس محمد أنس دقاق

Personal Information

• Name: Anas Dakkak
• Title: Ph.D., IEEE Senior Member
• Address: Silverdalsvägen 31, 191 38 Sollentuna, Sweden
• Born: 1980-04-15
• Family: Married with 3 children
• Nationality: Sweden
• Email: dakkak@ieee.org
• Phone: +46 761440881
• Website: www.anasdakkak.com
• LinkedIn: https://se.linkedin.com/in/anasdakkak

About Me

• Technology enthusiast with a strong background in software engineering practices, telecommunication networks, and technology management.
• Experience in drafting, conducting, and leading strategic transformation initiatives.
• Strong academic background and experience driving scientific research and academia-industry collaboration projects.
• Strong experience leading global, multi-cultural, and distributed organizations.

Education

• Ph.D., Software Engineering and Technology Eindhoven University of Technology 2024 Dissertation: Continuous Deployment in software-intensive embedded systems.
• M.Sc. Industrial Economy with a major in Operations and Production Management Chalmers University of Technology 2015
• M.Sc. in Electrical Engineering with a major in Telecommunications Blekinge Institute of Technology 2007
• Bachelor of Science in Electrical Engineering Jordan University of Science and Technology Before 2002

Professional Volunteering

• Industry Relations Officer (IRO) Sweden Section executive member and IEEE Senior Member.

Experience

• Head of Customer Support System Management Ericsson, BNEW/SAN Portfolio and Strategy, Stockholm – Sweden To Now (From 2020-11)
  
  • Lead customer support transformation from reactive to pre-emptive by utilizing data and AI/ML.
  • Initiated and delivered innovative energy efficiency solutions to global tier-1 customers worldwide.
  • Led the architecture evolution of customer support capabilities for Open RAN, including troubleshooting and fault isolation of O-RAN O-DU, O-RU, and O-CU.
  • Implemented a global SAFe framework for CS service systems development and delivery organization.
  • Led a global team of system managers, solution architects, and program managers distributed in North America, China, and India.
  • Conducting and participating in research activities with Software Centre.
  • Led a global team of 17 direct senior system managers in the U.S., Sweden, China, and India.
• Line Manager, Customer Network Analytics Ericsson, BNEW/DNEW DSI PDU, Stockholm – Sweden To 2020-11 (From 2019-08)
  
  • Product development leader for two XFT teams developing and delivering AI/ML-based anomaly detection solutions for continuously monitoring customer network KPIs.
  • Chairman of the Customer Data Collection Board: A cross-organization board for coordinating data collection from customer networks, including the collection infrastructure and pipelines evolvement.
  • Responsible for the migration of the application to the MapR Hadoop distribution.
  • Number of direct reports: 13 (software developers and data scientists).
• LTE and 5G Main Technical Coordinator Ericsson, BNEW/LTE and 5G PDU, Stockholm – Sweden To 2019-08 (From 2016-09)
  
  • Main Technical Coordinator for 17A, 18Q1 and 19Q3 LTE and Massive-IoT RAN releases.
  • Continuous Deployment (CD) Technical Forum chairman.
  • Driver of DevOps activities with lead CD customers, focusing on network analytics, automation, and data-driven R&D development.
  • R&D point of contact towards Verizon FirstNet project for 4G/5G Mission Critical features.
• Continuous Deployment (CD) Technical Coordinator and Onsite Deployment Manager Ericsson, 2/3G PDU, Stockholm – Sweden, Istanbul – Turkey To 2016-09 (From 2013-01)
  
  • Established and derived an agile cross-functional technical team for 3G RAN CD activity.
  • Onsite deployment manager for the Next Generation Multi-Radio Access Technology Base-Band product, leading the technical team onsite for 16A/16B Radio Access Network (RAN) releases during Q4 2015 and Q1 2016 in Istanbul/Turkey.
• WCDMA Technical Consultant Ericsson, Customer Unit, Paris – France To 2013-01 (From 2012-01)
  
  • One-year assignment in France/Paris to support the CU’s projects with Orange and Bouygues Telecom.
• PLM Senior Customer Support and Team Leader Ericsson, CPP/WCDMA PDU, Stockholm – Sweden To 2012-01 (From 2007-12)
  
  • Trouble Reports (TR) reproduction team leader for ~10 engineers.
  • System verification engineer from 2007 to 2009.
• Master of Science Studies Blekinge Tekniska Högskola and Chalmers University To 2007-12 (From 2005-01)
• Sales Executive BTC Networks, Jeddah, Saudi Arabia To 2005-01 (From 2002-09)
  
  • Selling Nortel Networks data solutions to enterprise customers in Saudi Arabia.

Patents

• Method for performing Continuous Deployment (CD) and feedback from a radio network node. With Daniel Ståhl and Christian Skärby European Patent Office: WO2019125243A1 US Patent and Trade Mark Office: US11147108B2

Technical Leadership Assignments

• Technical task force leader for many high-profile escalations from global tier-1 telecom operators such as AT&T, T-Mobile, and Vodafone etc.

Mentoring

• Ericsson Development Area Network (DNEW) Mentor for promising technical talents between 2018 and 2020.

Recognition

• Recognized as one of Ericsson’s key contributors for the years 2010, 2011, 2015, and 2018.
• Received Ericsson’s global impact Award for the years 2022 and 2023.
• Selected as Inclusive Leader during Ericsson’s Sweden Diversity & Inclusion Awareness days, 2023.

Academic and Professional Organizations Memberships

• Committee Member: International Conference on Evaluation and Assessment in Software Engineering (EASE), Industrial track, 2024.
• Committee Member: Conference on Product-Focused Software Process Improvement (PROFES), Industrial track, 2023.
• Reviewer for IEEE Software, Journal of Systems and Software, and Journal of Software Evolution and Process.

Leadership Courses and Training

• Strategic Leadership Module, Elevate executive leadership development program (March – May 2023) – Hult EF International Business School and Ericsson.
• AI for Business Leaders (October – November 2022) – MIT, Sloan School of Management.
• Leadership Core Curriculum (Sep. – November 2020) – Ericsson.
• Leadership For Professional (Nov. – March 2016) – Ericsson.

Professional Certifications

• Cisco Certified Network Associate (CCNA), 2002 Credential # CSC010462943.
• Solaris Certified System Administrator, part I, 2002.
• Nortel Networks Qualified Sales Professional for IP services solutions (NQSPS), 2002.
• Ericsson Certified WCDMA RAN Solution Professional, 2015.
• Ericsson Certified Associate: Radio Access Networks, 2015.

Publications

(Selective publications listed below. For the full list, visit Google Scholar profile)

• A. Dakkak, J. Bosch, H. H. Olsson, “DevServOps: DevOps For Product-Oriented Product-Service Systems”, in 2023 IEEE 49th Euromicro Conference on Software Engineering and Advanced Applications.
• A. Dakkak, J. Bosch, H. H. Olsson, and D.I. Mattos, “Continuous deployment in software-intensive system-of-systems”. Information and Software Technology Journal, 159, p.107200 (2023).
• A. Dakkak, J. Bosch, H. H. Olsson, “The role of post-release software traceability in release engineering: A software-intensive embedded systems case study from the telecommunications domain”, in 2022 IEEE 48th Euromicro Conference on Software Engineering and Advanced Applications.
• A. Dakkak, A. Munappy, J. Bosch and H. H. Olsson “Customer support in the era of continuous deployment: a case study” in 2022 IEEE 46th Annual Computers, Software, and Applications Conference (COMPSAC).
• A. Dakkak, J. Bosch and H. H. Olsson, “Controlled Continuous Deployment: a case study from the telecommunications domain”. International Conference on Software and System Processes 2022 (ICSSP2022).
• A. Dakkak, H. Zhang, D. I. Mattos, J. Bosch and H. H. Olsson “Towards continuous data collection from in-service products: exploring the relation between data dimensions and collection challenges” in 2021 Asia-Pacific Software Engineering Conference.
• D. I. Mattos, A. Dakkak, J. Bosch, H. H. Olsson, “The HURRIER process for experimentation in business-to-business mission-critical systems”. Journal of Software: Evolution and Process (2021).
• A. Dakkak, D. I. Mattos, and J. Bosch, “Perceived benefits of continuous deployment in software-intensive embedded systems” in 2021 IEEE 45th Annual Computers, Software, and Applications Conference (COMPSAC).
• A. Dakkak, D. I. Mattos, and J. Bosch, “Success factors when transitioning to continuous deployment in software-intensive embedded systems” in 2021 47th IEEE Euromicro Conference on Software Engineering and Advanced Applications (SEAA).
• D. I. Mattos, A. Dakkak, J. Bosch and H. H. Olsson, “Experimentation for Business-to-Business Mission-Critical Systems: A Case Study”. International Conference on Software and System Processes 2020 (ICSSP2020).
• A. Munappy, D. I. Mattos, A. Dakkak, J. Bosch and H. H. Olsson, “From Ad-Hoc Data Analytics to DataOps”. International Conference on Software and System Processes 2020 (ICSSP2020).
• D. I. Mattos, J. Bosch, H. H. Olsson, A. Dakkak and K. Bergh, “Automated optimization of software parameters in a Long Term Evolution Radio Base Station” 2019 IEEE International Systems Conference (SysCon).

Languages

• English: Excellent
• Arabic: Native
• Swedish: Very Good

Community Service

• Volunteer leader at Sollentuna Robot Club

Free Time Hobbies

Ride the bicycle

References

Visit LinkedIn page for references and up-to-date information.